Electra Level II Dokumentacja Pobierz pdf (Strona 413)

Document Revision 1 Electra Elite IPK II

2 - 378 Program 41 : ACD Setup

Conditions

None

Feature Cross Reference

Automatic Call Distribution (ACD)

06

Call Queuing after 2nd Announcement

Use this option to determine whether an

outside caller should hear a final

announcement [ex: the company is

closed] (1) or whether the caller should be

placed back into queue for the ACD group

(0).

0=Enable (Yes)

1 = Disable (No)

0

07

Automatic Off Duty for SLT

Enable/disable Automatic Off Duty (rest)

mode for agents with SLT phones.

0 = No change to off duty mode

1 = Change to off duty mode

automatically (Skip)

0

08

ACD Off Duty Mode

0 = Can not receive internal call

1 = Can receive internal call

0

09

Automatic Wrap Up End Time

0~64800 (sec) 0

10

ACD No Answer Skip Time

Set how long a call into the ACD Group

will ring an idle extension before routing to

the next agent. This timer must be greater

than Program 20-04-03 : Delay Ring Timer

for the ACD Call Coverage Key with

delayed ringing to work.

0~64800 (sec)

10

11

Cancel Headset Ear Piece Ringing (for

MLT)

0~64800 (sec) 0

12

Start Headset Ear Piece Ringing (for

SLT)

0~64800 (sec) 0

Item

No.

Item Input Data Default

1 2 ... 408 409 410 411 412 413 414 415 416 417 418 ... 616 617

Komentarze do niniejszej Instrukcji

Brak uwag